Website Maintenance
Care Packages to Protect Your Site from Online Threats
Care Package
- Updates for Themes & Plugins
- Uptime Monitoring
- Weekly/Daily Backups (up to 6 months stored)
- Offsite backup available
- Email Support
- Email WordPress support
- Monthly Website Review
- Monthly reports
- iThemes Security Pro included
- Backup Buddy included
- Multilocational Backup storage included
PRICING
Gold
Basic Hosting- Full Site Backup Monthly
- Daily Security Scans with Realtime Alerts
- Monthly WordPress Updates**
- Weekly Plugin Updates**
- Monthly Theme Updates**
- Preferred Pricing
- Respond within 24 hrs **
Titanium
Premium Hosting- Full Site Backup Weekly (more if needed)
- Daily Security Scans with Realtime Alerts
- Daily Vulnerability Detection
- Monthly Performance Checks
- Daily Blacklisting Review
- Monthly WordPress Updates**
- Weekly Plugin Updates**
- Weekly Theme Updates**
- Spam Cleanup Included
- Preferred Pricing
- Respond within 24 hrs ***
- Uptime Monitoring
- Hosting Included
- SSL Certificates and Updates Included
- E-Commerce Included
- Staging Site
- Up to 1 hour of changes per month
Diamond
Premium Hosting- Full Site Backup 2 to 4x Daily
- Daily Security Scans with Realtime Alerts
- Daily Vulnerability Detection
- Weekly Performance Checks
- Daily Blacklisting Review
- Monthly WordPress Updates**
- Daily Plugin Updates**
- Weekly Theme Updates**
- Spam Cleanup Included
- Preferred Pricing
- Respond within 24 hrs ***
- Uptime Monitoring
- Hosting Included
- SSL Certificates and Updates Included
- E-Commerce Included
- Staging Site
- Up to 2 hours of changes per month
* Bi-Yearly & Yearly Discounts available
** Some updates require a small waiting period, security patches will be installed as soon as we are aware of them.
*** We strive to contact everyone as soon as possible, that said we review each request as soon as it comes in to see if there is a security problem.
ADDITIONAL INFORMATION
Updates
In order to ensure that your website is running at its optimal performance, updates to various parts of the website are needed at differing intervals and for varying reasons.
There are 3 main things that need periodic updates.
- The WordPress core software – the main software installed that everything else builds upon.
- Theme(s) – These are modules of code that are used to help with site design and ease of use.
- Plug-ins – Are smaller modules of code that further enhance your site’s functionality like selling or security.
Some updates are needed right away, others are best to wait and see if there are any bugs in the update. Since we do this all of the time, we hear about issues that arise quickly and know how to handle most situations.
Issues
Sometimes an update will crash your site. This typically happens because of a conflict in the code between plug-ins and/or themes. If you have ever had this happen, it can make something that was supposed to be quick, take hours (or more) and be very nerve-racking. This is 1 reason why we insist on backups of your website.
Back-ups
No matter the size or type of website, we ALWAYS recommend doing backups of your website. Having multiple types and locations of backup storage is also quite beneficial. It is better to have & not need than to need & not have. We have helped several websites get back and running with and without backups, from everything from hardware failure to a hacked website. With that, it leads to the need for security.
Security
With every website, whether it’s WordPress, Joomla or HTML/CSS/JavaScript you have to have some sort of security to prevent malicious people or bots from hacking your site and proclaiming that ice cream & doughnuts are essential to life on Venus. For this reason (and because we have & do fix hacked sites) we have partnered with one of the best WordPress security plugins. This is just one of the steps we take to protect your digital investment and real estate.
